Refund policy

Last Updated: 6 October 2026

At VintDrop, we want you to be happy with your vintage purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.

1. Returns

You can request a return within 14 days of delivery if you have changed your mind, ordered the wrong size, or the item is not suitable for you.

To be eligible for a return:

• The item must be unworn and in its original condition.
• Tags and original packaging, where applicable, should remain attached.
• The item must not be washed, altered, damaged or heavily worn.
• The item must be returned within 14 days after you notify us.

Please contact us at contact@vintdrop.com before sending anything back. We will provide the return instructions.

2. Return Shipping Costs

Change of mind, wrong size or no longer wanted:
The customer is responsible for the return shipping cost.

Wrong item, damaged item, or item significantly different from its description:
VintDrop will cover the reasonable return shipping cost.

Our standard delivery is currently free, so there is no original delivery charge to refund for orders that were delivered with free shipping.

Where applicable law gives you additional consumer rights, those rights are not affected by this policy. UK and EU consumer rules can provide specific rights for online purchases, including a 14-day withdrawal period.

3. Refunds

Once we receive and inspect your returned item, we will confirm whether the return is accepted.

Approved refunds will be issued to the original payment method used for the purchase. Shopify Payments refunds are processed back to the original payment method and may take additional time to appear in your bank or card account depending on the payment provider. Shopify states that a Shopify Payments refund can take up to 10 business days to reach the customer after processing.

We will process eligible refunds within the timeframe required by applicable law.

4. Exchanges / Size Changes

If you would like to change the size or exchange an item, please contact us within 14 days of delivery.

Exchanges are subject to availability because many VintDrop vintage pieces are unique or limited one-of-one items.

If the requested replacement is unavailable, we will offer a refund where applicable.

For a customer-requested size change or exchange, the customer is responsible for the return shipping cost unless the item received was incorrect, faulty or significantly not as described.

5. Damaged or Incorrect Items

If your order arrives damaged, you receive the wrong item, or the item is significantly different from its description, please contact us as soon as possible at:

contact@vintdrop.com

Please include your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, provide a replacement or full refund and cover the reasonable return shipping cost.

6. Non-Returnable Items

We may refuse a return where an item has been:

• Washed
• Altered
• Damaged after delivery
• Heavily worn
• Returned without its original tags where tags were attached
• Returned outside the applicable return period

This does not affect any mandatory consumer rights that apply to you under local law.

7. Contact Us

For returns, exchanges or refund questions:

VintDrop
Website: vintdrop.com
Email: contact@vintdrop.com

Please contact us before sending a return.